Shipping policy
Shipping Policy
Supports & Stardust currently ships physical products within the United States using the United States Postal Service (USPS).
Processing Times
Orders are prepared and shipped within the processing time shown on each product page. Because some products are handmade, personalized, or made to order, processing times may vary by item.
Processing time does not include weekends, holidays, or the time your package spends in transit. If your order contains products with different processing times, the entire order may ship together when all items are ready.
Shipping Rates
Shipping costs are calculated and displayed at checkout based on the items in your order, package weight, and delivery address. Any available free-shipping offers or promotions will be displayed at checkout.
Delivery Estimates
Delivery dates provided at checkout are estimates and are not guaranteed. Once an order is accepted by USPS, delivery time may be affected by weather, holidays, service disruptions, or other carrier delays outside our control.
Tracking Information
When your order ships, you will receive a confirmation email containing USPS tracking information. Please allow up to 48 hours for tracking updates to appear.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered production or been shipped.
If a package is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for the cost of reshipping it. Original shipping charges are nonrefundable.
Delayed or Missing Packages
If tracking shows that your package is delayed, please allow additional time for USPS to complete delivery. If your package has not arrived within seven business days after the estimated delivery date, contact us so we can help review the tracking information and determine the appropriate next step.
If tracking shows “Delivered” but you cannot locate the package, please check with household members, neighbors, and your local USPS office. You should also allow one additional business day, as some packages are scanned as delivered shortly before their actual arrival.
Lost Packages
If USPS confirms that a package has been lost in transit, please contact us. We will work with you and USPS to determine an appropriate resolution. Refunds or replacements will be considered after the carrier’s investigation or claim process is completed.
Damaged Orders
If your order arrives damaged, contact us within seven days of delivery. Please include your order number and clear photographs of:
- The damaged product
- The shipping package
- The shipping label
- Any damaged packaging materials
Please keep the product and all original packaging until the issue has been resolved. Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
Returned or Refused Packages
Orders that are refused or returned to us as undeliverable may be refunded for the eligible product cost after the package is received and inspected. Original shipping charges are nonrefundable, and return or reshipping costs may be deducted from the refund.
Personalized, customized, or made-to-order products may not be eligible for a refund unless they arrive damaged or contain an error made by Supports & Stardust.
Shipping Area
We currently ship only to addresses within the United States. We do not currently offer international shipping.
Contact Us
If you have questions about your order or shipment, please contact us through the contact form on our website. Include your name and order number so we can assist you as quickly as possible.